Happy employees make happy customers. This is especially true if you are in the business of providing services to the public. “Take Care Of Your Employees And They’ll Take Care Of Your Business,” Says Richard Branson, Billionaire and Founder Of The Virgin Group. Your employees, especially customer facing employees are the ones who come in direct contact with your customers on daily basis, so how you treat them will directly impact how they will treat your clients. Treat them shabbily and your customers will be treated the same, and guess what, your bottom line suffers. You will be making a great mistake if you ignore the needs of your employees and try to concentrate on satisfying your customers, there has got to be a balance, you can never go wrong with that. Employee Satisfaction translates to customer satisfaction.